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Übermittlung des Zustellbarkeitsproblems

Willkommen zu unserem neuen automatisierten System, das etwaige Hotmail-Zustellbarkeitsprobleme potenziell auffangen kann.

Durch die von Ihnen zur Verfügung gestellten Informationen wird in unserem Zustellbarkeitssupportsystem ein Ticket erstellt und eine Untersuchung der eingereichten, sendenden IP(s) ausgelöst. In allen Fällen wird ein Bericht mit den Ergebnissen der Untersuchung an die Kontaktperson gesendet, die Sie unten angeben.

Wenn die Automatisierung feststellen kann, dass die IPs berechtigt sind, können sie behoben werden. Anderenfalls stellt die Antwort Informationen zum Status der IPs und einen Link zur Verfügung, um dies den Mitarbeitern unseres Zustellbarkeitssupports zu melden, die das Problem weiter untersuchen können. Dieses Team ist rund um die Uhr verfügbar.

Wichtig: Wenn die sendenden IPs im Sender Score Certified Sender Program, das von Return Path angeboten wird, müssen Sie Return Path kontaktieren, um Unterstützung bei der Zustellbarkeit zu erhalten.

Wichtig: Das Supportformular kann pro Ticket nur insgesamt 256 IP-Adressen aufnehmen. Wenn Sie mehr als 256 IP-Adressen untersuchen müssen, öffnen Sie bitte weitere Tickets.

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required fields*
1Provide your Windows Live ID sign-in information or personal e-mail address
*Primary company contact name

*Primary company contact email address

*What domain are you sending from?

How would you describe your company or yourself?

2So that we may better assist you, please provide as many details as possible about your issue.
Service:Sender Information Form
*What are the IP addresses of your outbound mail server (as seen by the receiving mail server)?

*Is your server dedicated or shared?

*Be specific when describing your problem. The details that you include enable us to promptly send you the most likely solution to your issue.

To protect your privacy, please do not include any contact information in your response.

*Copy and paste any error messages:

*What ISP are you using?

*What OS are you using?

*What mail transport software are you using?

*What mailing list management software are you using?

*How are bounce messages (non-delivery reports) handled by your system?

*How frequent are your mailings?

*What are the volume of your mailings?

*What are some of the accounts on Microsoft's systems that you are attempting to send mail to?

*Do your SMTP logs show any failed transactions when attempting to send to addresses at MSN, Windows Live Hotmail or other MSN Services? If so, include those entries here.

*Can you telnet to port25 of mx1.hotmail.com from your mail server(s)?

*Can you traceroute to 216.32.183.201 from your mail server(s)?

*Please copy/paste samples of a few of the messages you're sending - including full headers - as seen by your recipients.

*In what manner(s) are recipients added to your mailing list(s)?

*Provide the URL of your web site.

*Provide the URL of your Privacy Policy.

*Provide the URL at which users opt-in to receive your mailings.

*Provide the URL at which users may choose to permanently unsubscribe from your mailing list.

*Are you currently a Return Path client?

*Are you Sender Score Certified?

*Do you publish Sender Policy Framework (SPF)/Sender ID records for your IP?

*Do you use separate IPs for your transactional vs. promotional/subscription marketing communications?

*Are you in the Junk Mail Reporting Partner Program?

*Do you use Smart Network Data Services?

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Hello,

My name is *** and I work with the Hotmail Deliverability Support Team.

Your IP (***.***.***.***) was blocked by Hotmail because Hotmail customers have reported email from this IP as unwanted. I have conducted an investigation into the emails originating from your IP space and have implemented mitigation for your deliverability problem. This process may take 24 - 48 hours to replicate completely throughout our system.

Please note that lifting the block does not guarantee that your email will be delivered to a user's inbox. However, here are some things that can help you with delivery.

· Please ensure that you have published SPF records for your sending domains and register with Sender ID. You can find additional information and submit your domain for inclusion into the Sender ID program at http://www.microsoft.com/senderID Please note that technical standards (RFC 4408) discourage use of "ptr" for performance and reliability reasons.

· Hotmail has created the Smart Network Data Services program. This is a service that helps legitimate email senders work with their customers and partners to reduce spam originating from their IP. To register, please go to http://postmaster.msn.com/snds/ This program allows a sender to monitor the 'health' of their IPs.

While using the SNDS tool, enrollment in the JMRP or having your IPs registered with Sender ID will not allow emails from your mail servers to bypass our filters, these are in place to help legitimate companies deliver their emails to Hotmail customers.

· Apply for the Sender Score Certified Mail program.
If you are doing all the above and you continue to have deliverability issues, you may wish to consider joining the Sender Score Certified Mail Program, a third party program administered by Return Path, Inc. Many legitimate mailers and marketers have qualified and joined this program to improve mail deliverability and decrease email from being filtered to the Junk E-mail Folder. Sender Score (http://www.senderscorecertified.com) is the only service to which we subscribe

The troubleshooting steps in this email are recommendations only. Microsoft makes no guarantees that following these steps will guarantee deliverability to MSN, Hotmail, or Live.com customers.

For more detailed information about best sending practices to Hotmail users, please review the following white paper: http://download.microsoft.com/download/e/3/3/e3397e7c-17a6-497d-9693-78f80be272fb/enhance_deliver.pdf

Sincerely,

***
Hotmail Deliverability Support

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